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Shipping and Payment Information

Thank you for visiting and shopping at The Novel Neighbor. Following are the terms and conditions that constitute our Shipping Policy.


Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. For special orders, estimated delivery time is measured from the day we receive your order from our warehouse and send it to you. It is not measured from the day you place your order.

Shipment method Estimated delivery time Shipment cost
USPS Media Mail 5-10 business days $1.99
USPS Ground 3-5 business days $7.99

Delivery delays can occasionally occur.


Shipment to P.O. boxes or APO/FPO addresses

The Novel Neighbor ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

The Novel Neighbor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

The Novel Neighbor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We can ship outside of the United States. Please contact hello@thenovelneighbor.com for a quote on shipping to an international address.